Shipping policy
Shipping Policy
Last updated: 12-31-2025
At Printemate, all products are made to order and customized specifically for each customer. Please review the shipping information below before placing your order.
1. Processing Time
We strive to prepare your orders as quickly as possible. Please note the following regarding our processing schedule:
- Standard Processing: Processing time typically ranges from 3–7 business days.
- Variations: Processing time may vary depending on the specific product type, customization complexity, or high order volumes.
- Operating Hours: Orders are processed on business days only. We do not process orders on weekends or public holidays.
- Handover: Once production is completed, your order will be immediately handed over to our shipping carrier for delivery.
2. Estimated Shipping Time
Once your order has been processed and shipped, the estimated delivery times are as follows:
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United States: 7–15 business days
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International (Other Countries): 10–20 business days.
Please Note:
- Estimates Only: Delivery times are estimates and may vary due to factors beyond our control, including customs clearance, carrier delays, extreme weather conditions, or peak seasonal demand.
- No Guarantees: While we strive to deliver your items as quickly as possible, Printemate does not guarantee exact delivery dates.
3. Tracking Information
We provide tracking for all orders so you can monitor your shipment’s progress:
- Confirmation Email: Once your order has been dispatched, a shipping confirmation email will be sent to you containing your tracking number and a link to the carrier’s tracking portal.
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Activation Period: Please allow 24–72 hours for tracking information to update and appear in the system after you receive your shipping notification.
- Multiple Shipments: If your order contains multiple items, they may be shipped separately. In such cases, you will receive individual tracking numbers for each package.
4. Delayed or Unupdated Tracking
We understand that waiting for an order can be stressful. If your tracking information has not been updated for an extended period, please follow these guidelines:
- Timeframes for Inquiry: Please contact our support team if there have been no tracking updates for:
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More than 15 business days for orders shipped within the United States.
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More than 20 business days for international orders.
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- Resolution Process: Upon receiving your inquiry, our team will conduct a thorough review with the shipping carrier.
- Outcome: Depending on the results of the investigation, we may offer a replacement shipment or a refund, in accordance with our Refund & Return Policy.
5. Incorrect or Incomplete Address
At Printemate, we rely on the information provided by our customers to ensure timely and accurate delivery. Please note the following:
- Customer Responsibility: Customers are responsible for providing an accurate and complete shipping address at the time of checkout.
- Address Modification: Changes to the shipping address are only possible within 24 hours of placing the order. Once the production process is complete, we cannot modify the delivery address.
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Returned or Undeliverable Packages: If an order is returned to us or marked as undeliverable due to an incorrect or incomplete address provided by the customer:
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The order will not be eligible for a full refund.
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At our discretion, a partial refund (excluding original production and shipping costs) may be issued, or a reshipment may be arranged at the customer's expense.
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Action Required: Please double-check your shipping details carefully before completing your purchase to avoid any delivery issues.
6. Returned & Undeliverable Packages
To maintain our efficiency and service quality, please adhere to the following regarding returned items:
- Prior Authorization Required: We do not accept any returns without prior written authorization from our support team.
- Custom-Made Nature: Due to the personalized nature of our products and our partnership with third-party manufacturing facilities, any unauthorized returns or packages marked as undeliverable:
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Cannot be processed: We do not have a centralized warehouse for unauthorized returns.
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Ineligibility: These packages are not eligible for refunds, credits, or automatic replacements.
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Disposal: Such items may be donated or disposed of by the carrier or the fulfillment center according to their local policies.
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Important: Customers must contact our support team directly to resolve any delivery issues before attempting to return a package.
7. Customs, Duties & Taxes
Customer Responsibility: International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid at checkout.
Calculation: We cannot predict or estimate these fees as they are determined by your local customs authorities.
Customs Delays: Customs clearance procedures are required for all international orders and may cause delays beyond our estimated delivery timeframes. Please note that Printemate has no control over these processes or any resulting delays.
8. Shipping Fees
Calculation: Shipping fees are calculated at checkout based on the delivery destination and package weight.
Non-refundable: All shipping fees are non-refundable, except in specific cases where an error was caused by Printemate.
Multiple Shipments: If your order contains items with different production timelines, it may be shipped in multiple packages. Any additional shipping costs incurred from split shipments will be fully covered by Printemate – you will only be charged the initial fee shown at checkout.
9. Lost or Stolen Packages
Printemate aims to ensure your order reaches you safely; however, we are not responsible for packages once they have been confirmed as "Delivered" by the shipping carrier.
Carrier Tracking: If the tracking information shows that your package has been delivered to your address but you have not received it, we recommend checking with neighbors or your local post office first.
Claims: Printemate is not liable for lost or stolen packages marked as "Delivered" In such cases, please contact the shipping carrier directly to file a claim.
Support: You may also reach out to our support team at support@printemate.com, and we will assist you by providing any necessary shipment details to support your inquiry with the carrier.
10. Contact Information
If you have any questions regarding shipping or delivery, please contact us at:
Please include your order number for faster assistance.
11. Related Policies
For more information, please review our other store policies: