Privacy policy
Privacy Policy
Last updated: 12-31-2025
At Printemate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you visit or interact with our website, we collect certain information to provide and improve our services. This information includes:
1-1. Personal Information
We collect information that you voluntarily provide to us when you make a purchase or register an account:
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Identity Data: Full name.
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Contact Data: Billing address, shipping address, email address, and phone number.
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Financial Data: Payment details.
Note: All payments are processed securely by authorized third-party payment providers. We do not store your full credit card or bank account information on our servers.
1-2. Order & Technical Information
As you navigate through our site, we automatically collect technical data to ensure a seamless shopping experience:
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Order History: Details of products you have purchased and transaction records.
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Technical Data: IP address, browser type, device information, and operating system.
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Usage Data & Cookies: Information on how you browse our website, including pages viewed and cookies used to improve your experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
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Order Fulfillment: To process transactions, manage payments, and fulfill your orders, including shipping and delivery.
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Customer Communication: To communicate with you regarding your purchase history, shipping updates, or to respond to your customer support requests.
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Service Improvement: To analyze website usage data in order to improve our website functionality, products, and overall customer experience.
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Security & Fraud Prevention: To monitor for, prevent, and detect fraudulent transactions or unauthorized access to protect both our customers and our website.
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Legal Compliance: To comply with applicable legal and regulatory obligations as required by law.
Data Sharing Commitment: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Payment Information
Your payment security is our priority. We handle your payment data as follows:
- Secure Processing: All payment information is processed securely by trusted third-party payment providers (e.g., PayPal, Stripe, etc.).
- Data Protection: Printemate does not store, collect, or have access to your sensitive payment details, such as full credit card numbers or security codes.
- Encryption: Transactions are encrypted using industry-standard technologies to ensure your financial data remains private and protected.
4. Sharing Your Information
We may share your information only with third parties that are necessary to operate our business, including:
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Payment Processors: To securely handle your transactions.
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Manufacturing and Fulfillment Partners: To produce and prepare your custom products.
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Shipping and Logistics Providers: To deliver your orders to your designated address.
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Website Analytics and Marketing Tools: To help us understand how customers use our site and to improve our services.
Data Protection Commitment: These third parties are contractually obligated to protect your data and are strictly prohibited from using your information for any purposes other than providing services to Printemate.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Specifically, we use them to:
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Enable essential website functions: To ensure the website operates correctly, such as keeping items in your shopping cart.
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Analyze website performance: To understand how visitors interact with our store and identify areas for improvement.
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Improve user experience: To remember your preferences and provide a more personalized shopping journey.
Your Control: You can manage, control, or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of certain parts of our website.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
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Fulfillment of Orders: To process, ship, and manage your purchase history.
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Customer Support: To provide ongoing assistance and resolve any issues related to your orders.
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Legal & Regulatory Compliance: To meet our legal, accounting, tax, or other regulatory requirements as mandated by law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
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Access: The right to request a copy of the personal information we hold about you.
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Correction: The right to request that we correct or update any inaccurate or incomplete information.
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Deletion: The right to request the deletion of your personal data, subject to certain legal obligations or business requirements.
To exercise any of these rights, please contact us using the information provided below.
9. Children’s Information
Our website and services are not intended for individuals under the age of 13.
We do not knowingly collect or solicit personal information from children.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any changes will be posted on this page with an updated "Last Updated" date at the top or bottom of the policy.
We encourage you to review this page periodically to stay informed about how we are protecting your information.
11. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
12. Related Policies
For more information, please review our other policies: