Order Cancellation Policy
Last updated: 4-16-2026
This Order Cancellation Policy explains when and how you can cancel or modify an order placed with Printemate (operated by ISUCCEESS LLC).
1. Cancellation Before Production
Because all Printemate products are made to order and customized, cancellation or modification is only possible before production begins.
To request a cancellation or modification, you must contact us within 4 hours of placing the order. After this time, the order may already be in production and cannot be cancelled.
2. How to Cancel or Modify
To cancel or modify an order:
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Contact our support team at support@printemate.com
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Provide your Order Number
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Specify what you want to change or cancel
We will respond as soon as possible.
Requests are handled in the order received.
3. Cancellation Fees
If the order is successfully cancelled within the 4-hour window before production begins, we will issue a full refund to your original payment method. Customers will not be charged any cancellation fees.
4. Cancellation After Production Has Started
Once production has started, orders cannot be cancelled or modified.
This includes situations where:
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The item is already in production
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The order has been sent to the printer or manufacturing partner
In such cases, cancellation requests will not be accepted.
5. Refunds After Cancellation
Refunds for cancelled orders, if any, will be processed through the original payment method and may take up to 10 business days (depending on the payment provider).
Refunds do not include shipping fees or non-refundable cancellation fees.
For more details, see our Refund & Return Policy.
6. Contact Information
If you have questions regarding order cancellation, please contact us:
Phone: +1 719-781-5382
Address: ISUCCEESS LLC, 1942 Broadway St ste 314c, Boulder, Colorado 80302, United States